SPA ETIQUETTE

Please arrive at least 15 minutes prior to your appointment to ensure you are ready to begin your treatment on time and enjoy tea in our relaxation lounge; arriving late may shorten the length of your service. As relaxation is in progress, please turn off any electronic devices and use your spa voice before entering the spa. Robes and gowns are provided for treatments that require them. You will be professionally draped at all times to ensure your privacy. Our well-trained therapists will guide you through your treatment and gladly answer any questions you may have.

CANCELLATION AND RESERVATION POLICY

The Spa Magnolia accepts Visa, Mastercard, American Express or your gift certificate number to secure your reservation. Cancellation with less than 24 hours notice for single treatments and 48 hours notice for packages or groups, will be subject to a 50% charge. No shows on the day of treatment will be charged in full. Spa Magnolia reserves treatment for those 16 years of age and older. Please refrain from having children accompany you to the spa.

PARKING

For your convenience please use the Broughton Street Parkade located at 635 Broughton, metered parking is also available on city streets for up to 90 minutes. City Parkades offer first hour free rates, the closest one to the spa located on Broughton Street below the Library.

GRATUITIES

Always accepted and gratefully appreciated by therapists for great service. Industry standard is generally 15%, we do not apply automatic gratuities.

GIFT CERTIFICATES

Always available and exquisitely wrapped for any occasion. Available in spa, by mail or email and also on-line here . Gift Certificates are nonrefundable.

ILLNESS

Now that covid, flu and colds are regularly occurring, please let us know if you are unable to make your appointment due to illness. We appreciate it when our guests re-schedule rather than passing viruses along to our practitioners. One of the worst things we ever must do is move or cancel an appointment because one of our staff suddenly becomes ill. Complimentary one time use masks are available should you need one, and while masks are optional for all please let us know if you prefer your practitioner to wear one and we be pleased to accommodate your request.

SPA HOURS

Open daily from 10:00 am to 6:00 pm.

*Prices do not include tax and are subject to change without notice.

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