Privacy Policy

Effective Date: 01 July 2025

Privacy Policy

At The Spa Magnolia, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our spa, use our website, or interact with our services.

Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and mailing address

  • Appointment details: date, time, and services requested

  • Health or treatment-related information: relevant for customizing spa services

  • Payment information: credit/debit card details (processed securely and not stored by us)

  • Website usage data: IP address, browser type, and interactions (via cookies or analytics tools)

Why We Collect Your Information

We collect and use your personal information to:

  • Book and manage appointments

  • Provide personalized spa services

  • Respond to inquiries and provide customer support

  • Send appointment confirmations and reminders

  • Process payments and manage transactions

  • Improve our website, services, and client experience

  • Comply with legal and regulatory requirements

Consent

By providing your personal information to us—either in person, over the phone, or through our website—you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties except:

  • With your express consent

  • To service providers who assist us in delivering our services (e.g., booking software, payment processors)

  • When required by law or authorized by regulation

All third-party providers are contractually obligated to protect your information.

Safeguarding Your Information

We use administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse. This includes:

  • Secure appointment booking systems

  • Encrypted communications and data storage

  • Access limited to authorized personnel only

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, it is securely destroyed or anonymized.

Your Rights and Access

You have the right to:

  • Access your personal information

  • Request corrections to your information

  • Withdraw consent for its use (subject to legal limitations)

To make a request, please contact us.

Cookies and Website Analytics

Our website may use cookies and tracking tools to enhance your user experience and collect anonymized data. You may adjust your browser settings to block cookies if desired.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

The Spa Magnolia
625 Courtney Street, Victoria, BC V8W 1B8
Phone: 250-920-7721
Email: info@spamagnolia.com
Website: www.spamagnolia.com