At this time, we don’t offer online booking—and that’s a deliberate choice. Many booking platforms don’t allow for the flexibility we need to ensure smooth daily operations, like customizing staff break times or avoiding awkward schedule gaps. Because our team doesn’t work in back-to-back appointments like some clinics, managing bookings personally allows us to better accommodate each guest’s unique needs and maintain a more thoughtful, balanced day for our practitioners. We’re always happy to help you find a time that works—just give us a call or send a message, and we’ll take care of the rest!

Please arrive at least 15 minutes prior to your appointment to ensure you are ready to begin your treatment on time and enjoy tea in our relaxation lounge; arriving late may shorten the length of your service. As relaxation is in progress, please turn off any electronic devices and use your spa voice before entering the spa. Robes and gowns are provided for treatments that require them. You will be professionally draped at all times to ensure your privacy. Our well-trained therapists will guide you through your treatment and gladly answer any questions you may have.

The Spa Magnolia accepts Visa, Mastercard, American Express or your gift certificate number to secure your reservation. Cancellation with less than 24 hours notice for single treatments and 48 hours notice for packages or groups, will be subject to a 50% charge. No shows on the day of treatment will be charged in full. Spa Magnolia reserves treatment for those 16 years of age and older. Please refrain from having children accompany you to the spa.

No we don’t. Our massage therapists have all attained a minimum of 2,000 hrs of training and can provide deep tissue or relaxation massage, but these treatments are not eligible to claim through extended health care benefits. If you are specifically looking for RMT massage, there are several clinics in the area.

Street parking is available in the area or there are two parkades located on Broughton Street. Hotel parking is reserved for overnight guests staying on the property.

Yes! We have a couple’s room where you can enjoy massages, facials and/or pedicures together.

No! We offer a consultation with your esthetician before your service begins to ensure you receive the most beneficial facial for your skin, most important is booking the time for your facial, the rest can be customized!  Feel free to express any skin concerns you have when booking and we will be sure to pass it along to your skin therapist. *Please let us know if you are interested in a HydraFacial so the device can be booked accordingly.

We offer Expectant Mother massage using a specific pillow designed to cradle your belly and allow back massage. We also offer our Organic Infusion Facial and Pedicures which are completely safe for pregnancy.

No, we don’t apply or remove gel or shellac polish. Our pedicures are done in a private room and are much more of a spa experience. We use regular, vegan polish and have many colours to choose from.

No we don’t, industry standard is between 15-20% which practitioners appreciate for providing excellent service.