At this time, we don’t offer online booking—and that’s a deliberate choice. Many booking platforms don’t allow for the flexibility we need to ensure smooth daily operations, like customizing staff break times or avoiding awkward schedule gaps. Because our team doesn’t work in back-to-back appointments like some clinics, managing bookings personally allows us to better accommodate each guest’s unique needs and maintain a more thoughtful, balanced day for our practitioners. We’re always happy to help you find a time that works—just give us a call or send a message, and we’ll take care of the rest!

Please arrive at least 15 minutes prior to your appointment to ensure you are ready to begin your treatment on time and enjoy tea in our relaxation lounge; arriving late may shorten the length of your service. As relaxation is in progress, please turn off any electronic devices and use your spa voice before entering the spa. Robes and gowns are provided for treatments that require them. You will be professionally draped at all times to ensure your privacy. Our well-trained therapists will guide you through your treatment and gladly answer any questions you may have.

The Spa Magnolia accepts Visa, Mastercard, American Express or your gift certificate number to secure your reservation. Cancellation with less than 24 hours notice for single treatments and 48 hours notice for packages or groups, will be subject to a 50% charge. No shows on the day of treatment will be charged in full. Spa Magnolia reserves treatment for those 16 years of age and older. Please refrain from having children accompany you to the spa.

Street parking is available in the area or there are two parkades located on Broughton Street. Hotel parking is reserved for overnight guests staying on the property.

No we don’t, industry standard is between 15-20% which practitioners appreciate for providing excellent service.